Privacy notice

Issued by QP ACADEMY (UEN 53535591B). Version 2026-11-20.

This notice explains how QP ACADEMY ("QP Academy", "we") collects, uses and discloses personal data, in line with Singapore's Personal Data Protection Act 2012 (PDPA).

What we collect

• Registration: name (as for your certificate), email, mobile/WhatsApp number, country of residence, preferred language, and — only where you choose to provide them — organisation, role, professional registration number and accessibility/dietary needs.
• Company bookings: company name, billing email and address, finance contact and PO reference, and the names and emails of participants.
• Payments: order amounts, payment status and references from our payment providers. Card numbers are entered on the provider's page and are never received or stored by us.
• Trainers: profile, experience, registrations, proposals, materials and messages you submit.
• Enquiries: the details you send us.
• Technical: IP address and essential cookies needed to keep you signed in and protect forms.

We do not collect NRIC/FIN or passport numbers for general registrations. If a particular course requires an identity number (for example because an authority requires it for attendance records), we will say why on that course, collect only what is needed, restrict access and delete it when no longer required.

Why we use it

• To process registrations, payments, invoices, receipts and refunds
• To deliver courses: joining instructions, schedule changes, attendance and certificates
• To submit attendance or points records to an authority or professional body where a course is accredited and you supplied your registration number
• To review trainer proposals and work with training partners
• To answer enquiries and provide support
• To send course news — only if you separately opt in; you can withdraw at any time
• To meet legal, tax and accounting obligations and keep our systems secure

Who we share it with

Payment providers and our bank (to process and reconcile payments); email and hosting providers; the trainer for your course (attendance list only); and authorities or professional bodies where needed for accreditation records. We do not sell personal data.

Retention

• Unpaid or abandoned checkouts: up to 12 months
• Enrolment, attendance and certificate records: up to 7 years, so we can verify certificates and points
• Invoices, receipts and payment records: as required by Singapore accounting and tax rules (generally 5 years or more)
• Marketing preferences: until you withdraw consent

Your choices and rights

You may ask to access or correct your personal data, or withdraw consent for any purpose, by emailing enquiry@qpacademy.sg (subject: "PDPA request"). Withdrawing consent for course administration may mean we cannot complete your registration. You can update your profile and marketing preference in your learner account.

Security

We use HTTPS, passwordless sign-in links, access controls by role, audit logs and regular backups. If we become aware of a data breach that is likely to cause you significant harm, we will notify you and the PDPC as required.

Data protection contact

Data Protection Officer, QP ACADEMY, 196 Pandan Loop, #07-23, Pantech Business Hub, Singapore 128384
Email: enquiry@qpacademy.sg